Support

Documentation FAQ

Frequently asked questions about using AI Data Stream.

Common questions about AI Data Stream, answered.

Data & Privacy

Do you store my analytics data?

No. We query your analytics platforms in real-time when you ask questions. Your data stays in Google Analytics, Search Console, or wherever it lives. We don’t copy or store your analytics data on our servers.

Can you modify my GA4 data?

We only read your reporting data. The one exception is GA4 annotations: when an annotation is exported to GA4, we create it there as a GA4 annotation, which is why the GA4 connection asks for edit permission. We never change your GA4 configuration or reporting data, and we don’t create, edit, or delete anything in your other connected accounts.

Is my data secure?

Yes. Security measures include:

  • Encryption in transit: All connections use HTTPS/TLS
  • Encryption at rest: API keys and sensitive data are encrypted
  • Team isolation: Each team has its own isolated database
  • No data sharing: We never share your data with third parties
  • OAuth tokens: Stored securely and can be revoked anytime

What data do you access?

We only access the data you explicitly connect:

  • GA4: Traffic metrics, behavior data, conversions, ecommerce
  • Search Console: Search queries, impressions, clicks, rankings
  • Google Ads: Campaign performance (not billing data)
  • Google Tag Manager: Container configuration - tags, triggers, variables (read-only)
  • LinkedIn Ads: B2B campaign performance, spend, leads, and professional audience demographics
  • Meta Ads: Facebook and Instagram campaign performance, spend, conversions, and audience breakdowns
  • Cloudflare: Edge request analytics - AI crawler activity, AI referrals, and whole-site traffic totals (no visitor identities)
  • Sitemap: Your public sitemap file - URLs and their lastmod dates, kept as a history of additions and removals (no personal data)
  • CRMs: Deals, contacts, pipeline data (HubSpot/Pipedrive)

We don’t access personal user data (names, emails, etc.) from your visitors.

Can I export my data?

Yes. Team owners can download a full backup of their team data at any time from Team Settings → Download backup. This includes all conversations, annotations, reports, and settings.

What happens to my data if I cancel?

Nothing is deleted. Your subscription runs until the end of the billing period, then your team moves to the Free plan and your data stays. To permanently delete your data, delete your account (Profile → Delete account): this immediately cancels the subscriptions of teams you own and permanently deletes those teams’ data and files.

AI & Costs

Why do I need my own API key?

AI Data Stream uses a BYOK (Bring Your Own Key) model. Benefits:

  • No markup: You pay AI providers directly at their rates
  • No limits: Use AI as much as you need
  • Your choice: Pick the model that fits your needs
  • Transparency: See exactly what AI costs

See Understanding BYOK for details.

How much does the AI cost?

It depends on your model choice and query complexity. Typical costs per query:

Model tier Cost per Query
Lightweight $0.001-0.01
Balanced $0.01-0.03
Premium $0.05-0.15

Heavy users might spend $10-50/month on AI. Light users often spend under $5.

Can I use multiple AI providers?

Yes. Add API keys from all supported providers (OpenAI, Anthropic, Google, DeepSeek) and switch between them for different queries.

What if I run out of AI credits?

Queries will fail until you add credits with your AI provider. We’ll show an error message. Add credits in your AI provider’s dashboard.

Can I set spending limits?

Yes, through your AI provider:

  • OpenAI: Settings → Billing → Usage limits
  • Anthropic: Settings → Spending limit
  • Google: Cloud Console billing settings
  • DeepSeek: Platform billing settings

Features & Functionality

How many properties can I have?

  • Free: 2 properties
  • Pro/Business: Unlimited properties

Can I connect multiple GA4 properties to one AI Data Stream property?

Currently, each AI Data Stream property connects to one GA4 property. Create separate properties if you need to analyze multiple GA4 accounts.

What’s the difference between conversations and reports?

Conversations are free-form chat sessions. Ask anything, follow up, explore your data naturally.

Reports are produced by skills - reusable analysis recipes that give consistent, repeatable output. Great for regular check-ins and stakeholder communication. After a report runs, you can click Continue in Chat to ask follow-up questions about the results.

What are annotations for?

Annotations add context to your timeline. When you note “site redesign launched on March 1,” the AI uses that context when analyzing your data. This helps explain anomalies and improves analysis accuracy.

Do you support languages other than English?

Yes! The interface is available in English, French, and German. Change your language in Settings → Profile. The AI can also respond in any language—just ask your question in your preferred language.

Account & Billing

How do I upgrade my plan?

  1. Click Subscription in the sidebar (on the Free plan this opens the pricing page)
  2. Click Choose Plan on the plan you want
  3. Enter payment details

If you’re already on a paid plan, click Change Plan on the Subscription page instead.

Can I get a refund?

Every new account gets 30 days of Business free, so you can evaluate before paying anything. Once you’re on a paid plan, you can cancel anytime but partial refunds are not provided for unused time. For billing issues, use the in-app support tickets in Settings → Support.

What happens if I downgrade?

  • Connections beyond your new plan’s limits are disabled
  • Existing team members keep access, but you can’t invite new members while you’re over the seat limit
  • Existing properties stay, but you can’t create new ones while you’re over the property limit
  • Changes take effect immediately and are prorated

Is there a free trial?

Yes. Every new account gets the Business plan free for 30 days, with no card. When it ends you move to the Free plan automatically, which stays free forever with core features. Paid plans have no separate trial: upgrade during your free month and you’re charged when it ends; upgrade later and you’re charged at purchase.

Do you offer discounts?

Yes! Pay annually and save 17% (equivalent to 2 months free).

Troubleshooting

My connection isn’t working

Common fixes:

  1. Check OAuth: Go to Property Settings → Connections and click Re-connect
  2. Verify permissions: Ensure you have Viewer+ access in the connected platform
  3. Check the date range: Some platforms limit historical data
  4. Try again later: Platform APIs occasionally have issues

The AI gave wrong information

AI models can make mistakes. Tips:

  • Verify important numbers in your analytics platform
  • Use more capable models for complex analysis
  • Be specific in your questions
  • Report persistent issues to support

Queries are slow

Try:

  • Using a faster, lightweight model
  • Asking for shorter date ranges
  • Simplifying your question
  • Checking your internet connection

I can’t connect Google Ads

Since September 2026, Google Ads connects with Connect with Google - there is no developer token and nothing to apply for. Sign in with a Google account that has access to the ad account and pick the account from the list.

If it still won’t connect:

  • The account you signed in with needs at least Read only access to the ad account itself, not just to the manager account above it
  • Pick the ad account, not the manager account - reports can only run against ad accounts, which is why managers aren’t listed
  • If you connected with a service account instead, Google Ads API access follows your own Google Cloud project, which needs Basic access (Cloud Console → Google Ads API → Overview). Connecting with Google avoids this

Connecting Data Sources has the full walkthrough.

Technical

What browsers are supported?

Modern versions of:

  • Chrome (recommended)
  • Firefox
  • Safari
  • Edge

Internet Explorer is not supported.

Is there an API?

There’s no REST API. Instead, members can connect their own AI assistants (Claude and other MCP clients) to the team’s properties on any plan (Free includes 300 tool calls a month). External AI Access in Team Settings is on by default and the team owner can switch it off. See Connect Your Own AI.

Do you have a mobile app?

Not yet. The web app is mobile-responsive and works on phones and tablets.

What’s your uptime?

We target 99.9% uptime. If you experience issues, create a support ticket in Settings → Support.

Getting Help

How do I contact support?

  • Paid plans (Pro/Business): Create support tickets directly in the app via Settings → Support
  • Business plan: Priority support with faster response times
  • Free plan: Email [email protected]

Where can I request features?

Email us at [email protected] with your ideas. We read every suggestion.

How do I report a bug?

Create a support ticket in Settings → Support with:

  • What you were trying to do
  • What happened instead
  • Browser and device info
  • Screenshots if helpful

Still Have Questions?

If you didn’t find your answer: